Refunds

Cancel any time

You can cancel from your account page at any moment. You keep Pro until the end of the month or year you've already paid for, and you're never charged again after that.

First payment

If Pro isn't what you hoped, email us within 14 days of your first payment and we'll refund it in full. Tell us what went wrong - it's the only way we learn.

Renewals

If you're charged a renewal you didn't mean to have, tell us within 14 days and we'll refund that renewal.

Why we don't refund later

The programme is delivered straight away, so there's nothing to take back. Before day 14 is up, we'd much rather fix the thing that's bothering you - one email is usually enough.

How to ask

Email the address at the bottom of this page from the address you signed up with, and say which payment you mean. Refunds go back to the card they came from, usually within five working days.

Bank disputes

If you raise a dispute with your bank instead, we'll work with them directly. That doesn't stop you asking us first - we'd rather sort it out here.